Sunday, 28 February 2010
Passport photos ....
Monday, 28 December 2009
Customer service in China ......
Sometimes I really do wonder if anyone in China is taught about basic customer service, namely a polite manner, trying to help where possible and a smile. Checkout chicks at the supermarket look put out to be serving you, waitresses scowl as they wait to take your order, travel agents look incredibly displeased to see a laowai in their office. But, the best customer service I found was at the Beijing airport with Mum and Libby ………
The end of our trip to Beijing arrived and we waited patiently in the queue to check in to our flight. Our main concern was whether or not we could get away with taking all our bags as carry on so that we could save time at the other end. We never even considered that our tickets would be incorrect. This is what happened…..
Check-in man – Can I have your Chinese mobile number please?
Me – Okay, but I’ve never had to give it before when checking in.
Check-in man – Well, we need it.
(The usual check-in stuff happens)
Check-in man – I am sorry but your passport numbers don’t match the numbers on the ticket. I can’t give you a boarding pass.
Me – Okay, well what do we do?
Check-in man – I suggest you call your travel agent.
Me – Ummmm, it’s 8.30 on a Sunday night. I don’t think they will be open.
Check-in man – Okay, well go out to the ticket counter.
(he reluctantly tells us where the ticket counter is)
We trudge out with our bags to find the Shenzhen Airline counter. One girl is on her mobile phone talking and directs us to the next girl who leans back in her chair and yawns.
Me – We have just tried to check in but the man says we can’t because the numbers on our tickets don’t match.
The ticket girl looks at our tickets and our passports.
Ticket girl – Call your travel agent and ask them.
Me – It’s 8.30 on a Sunday night, they won’t be open. Can you help us?
Ticket girl – Oh.
She continues to look at the passports and our tickets while typing something onto her computer. This takes several minutes and we wait nervously.
Ticket girl then throws our tickets and passports across the counter with a gruff ‘Check in’.
Me – So, you have fixed the problem for us?
Ticket girl – Check in!
Me – So, you have fixed the problem? Can we get our boarding passes and board the plane?
Ticket girl – Yes. Check in.
(Note – The girl did not make eye contact with us once during this conversation)
We then proceeded to check in without any problems and soon we were on our way back to Wuxi.
Obviously, customer service wasn’t on the airline training course. No wonder they had to ‘train’ the Beijing 2008 volunteers how to smile. Having said that, since I've been back in Melbourne, customer service in many places seems to have gone very quickly downhill, are there no more polite people left in society?
Saturday, 26 December 2009
The warm beer principle ......
Wednesday, 23 December 2009
Child safety?
Last week, I went to the post office in the middle of the day with a Chinese staff member and the school driver. On the way, we needed to drop off one our Nursery (2 year olds) students. We drove off with the 2 year old student perched on the staff member’s knee, with no seat belt on. Scary, but hey, this is China!
As we pulled out of the post office, we passed a car that had a child leaning out the window (the car was stationery). The staff member commented on how dangerous this was! How bizarre – driving with an unrestrained child in the front seat with no seat belt is not dangerous?!
Saturday, 12 December 2009
Elevator entertainment .....
Monday, 7 December 2009
Local connections ......
Winter waltzing
Every night, year round, a group of older Chinese people gather on the pavement in Wuxi Xintiandi (a largish 'international' shopping complex) and dance. The music comes from a stereo perched on the back of a bicycle. From about 6 o'clock till 8 o'clock, couples and singles dance, occasionally taking breaks to sit and chat, while watching the dancing. I love this daily community ritual and often sit to watch the dancing on my way home from the gym. The enjoyment and good health that is gained from such a simple community activity is obviously a benefit. But, I think it is wonderful that these people take the time out of their day to simply enjoy themselves whilst others are rushing past them, a million things racing through their minds.


Tuesday, 17 November 2009
Speed dating ..... Chinese style


Tuesday, 27 October 2009
Local bus trips . . . . theme park thriller rides?



Saturday, 17 October 2009
Seeing Suzhou by scooter . . .

Travelling by scooter gives you a totally different perspective on places. We were closer to the people and saw things that we probably wouldn’t have seen had we been in a car. If we saw an alleyway that looked particularly intriguing, we were able to stop and have a wander through it.

Wednesday, 23 September 2009
The humble rice cooker ....
Tuesday, 15 September 2009
Weddings, weddings, weddings ......
Monday, 14 September 2009
Wuxi makes the world news .....
Monday, 24 August 2009
A seemingly simple task .....
Saturday, 15 August 2009
Do not ...... ....
Tuesday, 21 July 2009
Old posts - I did it!
Before the race started – Me, Terrie, Andrea and Tiffany (all from the other big international school in Wuxi, TIS)
Over the next few days, I will post all the unpublished blog entries for the couple of months that China didn't want anyone contacting the outside world and before I discovered how to get around the system! Many of you have already read these, but some people missed them, so here they are!! Enjoy.
The start and finish area, in the Yin Yan Square, surrounded by the Wall.
Timing chips on our runners.
Well, 14 weeks of obsessive training and it was all over and done in a few hours! But, wow! What an amazing experience my first (yes, note, I will be back!) half marathon on the Great Wall was. It was quite an overwhelming experience to have the opportunity to run with so many other like-minded people in a stunning location, with the local Chinese villagers cheering you on. I felt quite emotional at times during the run, I couldn’t quite believe I was there.
Looking very happy at the start line!
Heading up the first section – 5km of solid uphill running. Why am I smiling?!
Friday afternoon/evening proved to be an eventful time as 7 of us made our way from Wuxi to the Huangyaguan section of the Wall, about 2 hours drive south west from Beijing. The driver was a little unfamiliar with the area, so we had many stops to call for directions – a little unsettling at 10pm at night in country China! We eventually arrived just after 11pm and walked to our hotel where the staff were surprised to hear that 4 of us would be sharing a twin room. They kindly provided us with extra blankets and we bunked down for a short and restless night of sleep. Sleeping on the floor (thankfully, I had been prepared and bought my sleeping bag!) was not an ideal situation before a big run, but I woke up at 5.30am feeling okay. After forcing down a breakfast of bananas and Powerade, we headed up the hill to the start line of the 10th Great Wall Marathon!
The first ‘bottleneck’ of the race – getting up onto the Wall.
On the Wall.
The race was broken into 3 main sections, each with its own set of challenges. The first 5km was solid uphill running and I had to put my competitive edge to the side and accept that I would be overtaken! I was determined to run the entire way, and I did – none of those wimpy walking breaks for me!! Once we reached the top of the hill, we all had to line up to actually get onto the Wall via a narrow set of stairs. The second section was on the Wall itself and proved to be the easiest part of the run for me. There were several bottle-neck periods along the Wall, where you had to wait to squeeze through the narrow sections. I walked up most of the steps, it was difficult to run because all the steps were different heights and widths, making it quite easy to fall or twist an ankle.
On the Wall.
Major laowai traffic jam!
After running down some steep and narrow goat paths, we came out on a flat part of the Wall, before running through the Start/Finish Square again and then onto the flat. The last 12 km were mostly on the flat, on a main road, through farm land and through the local villages. It was this section that I found most challenging because my legs were beginning to get really sore. Surprisingly, my heart and lungs felt fit and ready to go, but my legs were killing me! For the last 3 km, I managed to pick up the pace and finally, achieved my goal of running the race in 3 hours – my official time (which was changed yesterday) was 3 hours and 49 seconds!
The traffic jam behind me!
That’s where I was heading!
After the race was fantastic as well, the atmosphere of the crowd was so energetic and positive. Everyone milled around and cheered on people finishing the race and the marathon runners who came past the finish line and back up onto the Wall for another 2600 steps, as the commentator so kindly pointed out! When the marathon winner came through the finish line, there were huge cheers all around. The record for the marathon is 3 hours and 18 minutes – that is so fast to run 42 km of hills, steps and goat tracks!
So many ups and downs.
Heading down the hill.
The scenery surrounding us was so diverse, it was quite difficult to keep your eyes on the track at the same time as enjoying the beautiful panorama. The day provided perfect running weather – cool with a heavy fog. It got a little hotter towards the end of the run, but was it really couldn’t have been any better. However, the fog meant photography was not at its best. One of the best parts about the run was seeing the locals lined along the village streets cheering everyone on. All the children wanted to high five each runner and the elderly people were happily chanting ‘Ja Yao! Ja Yao!’ (Go! Go!).
Locals cheering the runners on.
Local children.
All the Wuxi crew were happy with their performance, whether they were aiming for a particular time or simply wanting to finish the race. A couple of us celebrated with a beer before heading back to the hotel to shower and head back to Beijing for a night of celebrations. Stay tuned for the next installation of the running weekend in Beijing!
Through the local village.
In the village.
Through the farmland.
Children collecting the runners water bottles to recycle for a little money.
Women’s Half Marathon winners.
Tony and I representing EtonHouse and Australia!
Heather and I celebrate with a beer.
Finished!
Wuxi women – me, Sharon, Tiffany, Terrie, Andrea and Heather.
